Remote – United States | Travel Required | Full-Time

Build the US Pharma Business. Open Doors. Create the Market.

5411 Hub is partnering with a highly established international technology group to identify a Business Development Manager – CRM Solutions who will lead the development of new business opportunities within the US pharmaceutical and life sciences market.

This is not a traditional account management role.

We are looking for a hunter: a commercially driven business development professional who already understands the US Pharma ecosystem, has strong relationships across pharmaceutical companies, and knows how to turn industry knowledge and executive connections into qualified opportunities, strategic accounts and revenue.

The successful candidate will join the company at an important stage of its US market expansion, with the opportunity to help build the Pharma business from the ground up while having the technology, resources and international backing of an established global technology group.

The company combines CRM, Customer Experience, Artificial Intelligence, automation, data and digital transformation technologies to help enterprise organizations create more effective, personalized and connected customer experiences.

For the pharmaceutical industry, these capabilities can support organizations in transforming how they engage with customers, healthcare professionals, patients and other key stakeholders.

The Opportunity

As Business Development Manager – CRM Solutions, you will be responsible for identifying, developing and closing new business opportunities with pharmaceutical and life sciences organizations across the United States.

You will be expected to build relationships with senior stakeholders, understand complex business challenges and position CRM, AI, automation and Customer Experience solutions as strategic business solutions — not simply as technology products.

This is a highly entrepreneurial, new-business-focused role.

You will have the autonomy to develop your territory, identify target accounts, create your own pipeline and build relationships with decision-makers across the US Pharma ecosystem.

Your mission:

Open the US Pharma market, build strategic relationships and generate high-value enterprise opportunities.

What You Will Sell

The portfolio combines technology and services across areas such as:

• CRM and Customer Experience solutions
• AI-powered customer engagement
• Conversational AI and virtual agents
• Customer service and contact center technologies
• Marketing and sales automation
• Omnichannel engagement
• Data and analytics
• Digital transformation
• Process automation
• Integration between AI, digital channels and human teams

The goal is to help pharmaceutical organizations improve customer engagement, commercial effectiveness, operational efficiency and digital experiences through technology, data and intelligent automation.

Key Responsibilities

Business Development & Hunting

• Identify and target pharmaceutical and life sciences organizations across the US.
• Develop a strategic target-account list and territory plan.
• Generate new business through outbound prospecting, industry relationships, referrals, networking and events.
• Build and maintain a strong enterprise sales pipeline.
• Identify business problems where CRM, AI, automation or Customer Experience solutions can create measurable value.
• Open doors with new pharmaceutical accounts and create relationships from the ground up.

Pharma & Enterprise Engagement

• Develop relationships with senior executives and key decision-makers within pharmaceutical organizations.
• Engage stakeholders across areas such as:
  • Commercial / Sales
  • Marketing
  • Customer Experience
  • Digital
  • Technology / IT
  • Data & Analytics
  • Patient Engagement
  • Customer Service
• Understand the specific commercial and operational challenges of the pharmaceutical industry.
• Translate technology capabilities into relevant business outcomes for Pharma clients.

Sales Cycle Management

• Own the sales process from initial prospecting through qualification, proposal, negotiation and close.
• Lead discovery conversations with senior stakeholders.
• Coordinate with Product, Technology, Presales and Solutions teams.
• Develop value propositions and commercial proposals.
• Manage complex, multi-stakeholder enterprise sales cycles.
• Negotiate commercial agreements and drive opportunities to closure.
• Identify expansion, cross-selling and long-term account development opportunities.

Market Development

• Help define and execute the company's US Pharma go-to-market strategy.
• Identify market trends, customer needs and competitive dynamics.
• Develop strategic partnerships and industry relationships.
• Represent the company at pharmaceutical, healthcare and technology conferences and industry events.
• Provide market intelligence to senior leadership and product teams.

Target Market

The primary focus will be US pharmaceutical and life sciences companies, including:

• Global pharmaceutical companies
• US-based pharmaceutical companies
• Specialty pharma
• Biotechnology companies
• Life sciences organizations
• Healthcare organizations with significant commercial and customer engagement operations

The ideal candidate should understand how technology purchasing decisions are made within large pharmaceutical organizations and be comfortable navigating complex enterprise environments.

Who We Are Looking For

We are looking for a Business Development Manager / Enterprise Sales professional with proven experience selling technology solutions into the US Pharma market.

The strongest candidates will combine three things:

1. Pharma Industry Knowledge

You understand the pharmaceutical ecosystem, its commercial dynamics, buying processes and key stakeholders.

2. Enterprise Sales Capability

You have demonstrated success opening new accounts, creating pipeline and closing complex B2B technology deals.

3. Executive-Level Relationships

You can engage confidently with senior decision-makers and already have a relevant network within the US pharmaceutical industry.

Required Experience

• Proven experience in Business Development, Enterprise Sales, Strategic Sales or New Business Development.
• Experience selling technology, software, SaaS, CRM, Customer Experience or digital transformation solutions.
• Strong experience working with pharmaceutical or life sciences companies in the United States.
• Demonstrated ability to generate new business rather than primarily manage existing accounts.
• Proven track record of opening enterprise accounts.
• Experience managing complex and consultative sales cycles.
• Strong understanding of CRM and/or Customer Experience solutions.
• Ability to engage C-Level and senior business stakeholders.
• Strong negotiation and closing capabilities.
• Existing network within the US pharmaceutical industry is highly preferred.
• Ability to work independently in a remote, entrepreneurial environment.
• Excellent English communication skills.
• Spanish is a strong plus.

Strongly Preferred Background

Experience selling any of the following into Pharma or Life Sciences will be particularly valuable:

• CRM platforms
• Salesforce ecosystem
• Customer Experience platforms
• Commercial technology
• Sales & Marketing automation
• AI solutions
• Conversational AI
• Customer engagement platforms
• Data & Analytics
• Digital transformation
• Omnichannel solutions
• Contact Center / Customer Care technology
• Healthcare technology
• Life Sciences technology solutions

The Profile

The ideal candidate is commercially aggressive, strategically minded and highly connected within the US Pharma ecosystem.

You are someone who:

• Knows how to open doors at pharmaceutical companies.
• Has an established network of relevant industry contacts.
• Enjoys hunting for new business.
• Can create opportunities rather than waiting for inbound leads.
• Is comfortable speaking with C-Level executives.
• Understands complex enterprise buying processes.
• Can sell business outcomes rather than simply product features.
• Is able to navigate long sales cycles with multiple stakeholders.
• Can translate CRM, AI and digital capabilities into tangible business value.
• Has an entrepreneurial mindset and enjoys building something new.
• Is motivated by the opportunity to become a key commercial leader in a growing US operation.

Why This Opportunity?

This is an opportunity to build something rather than simply inherit a territory.

You will join the company during an important stage of its US expansion and have a direct impact on the development of its Pharma and Life Sciences business.

You will have the opportunity to:

• Build the US Pharma pipeline from the ground up.
• Open strategic enterprise accounts.
• Develop relationships with leading pharmaceutical organizations.
• Sell sophisticated CRM, AI and Customer Experience solutions.
• Work directly with senior international leadership.
• Shape the company's US Pharma go-to-market strategy.
• Become a key commercial contributor as the US operation scales.
• Combine the autonomy of an entrepreneurial environment with the resources of an established international technology group.

Location & Working Model

• Location: United States
• Working Model: Remote
• Travel: Willingness to travel across the US for client meetings, conferences and industry events
• Employment: Full-Time
• Market: United States – Pharma & Life Sciences
• Focus: New Business Development / Enterprise Sales

The Bottom Line

If you already know the US pharmaceutical market, have relationships with decision-makers, understand CRM and digital transformation, and are motivated by the challenge of opening enterprise accounts and building a new business — this is an opportunity to make a significant impact.

We are looking for someone who can open the door, create the opportunity and close the deal.